hello!

I am Angelica Reyes

I am a versatile virtual assistant with a diverse skillset that allows me to assist with a wide range of tasks and responsibilities.

about me

I serve as a versatile assistant able to tackle a wide variety of responsibilities and help businesses and individuals achieve their goals and get things done efficiently and effectively. When it comes to social media management, I have experience developing engaging content, scheduling posts, analyzing performance metrics, and implementing successful social strategies across platforms like Facebook, Instagram, Twitter, LinkedIn, and more. My background in graphic design enables me to create visually appealing graphics, logos, presentations, marketing materials, and other designs using programs like Canva. I also have photo editing skills in Adobe Lightroom and can edit, enhance, and optimize images as needed. On the administrative side, I can provide calendar management, data entry services, document formatting, email management, travel coordination, and other organizational support. Additionally, my excellent communication abilities allow me to provide top-notch customer service via phone, email, and live chat. I can respond to inquiries, address concerns, provide product/service information, upsell offerings, and ensure complete customer satisfaction.

education

ACCOUNTING, BUSINESS AND MANAGEMENT

sti college

2016-2018

Bachelor of Science in business administration major in marketing management

RIZAL TECHNOLOGICAL UNIVERSITY

2018-2022

Assisting

Administrative Task

Customer Service

Marketing

Social Media

Management

Graphic Design

Photography/Editing

UGC Creator

Technical Support Representative

APRIL 2019

Work closely with a team that supports the customers on technical processes and billings. My job includes answering inquiries via chat and provide extent support if needed

Customer Support Representative- WNS Global

June 2022 - Jan 2024

Provide exceptional customer service experience to passengers through phone conversations chat and email. The company’s clients are the biggest International Airline Worldwide who manage Miles.

Senior Advisor/SME- WNS Global

December 2022 - Jan 2024

I have been promoted as a Senior Advisor at the same company after a year of working as their customer service representative who handles high-value members. My previous role as an SME mainly focused on a diverse range of tasks, each one an opportunity to share my knowledge and skills with the agents. I have been entrusted to support the whole production to manage the efficient workflow.

My vision is to be successful in the virtual assistant industry and gain more knowledge to expand my expertise. To achieve this, I aim to continuously improve my skills and stay up-to-date on the latest technologies and best practices in areas like administrative assistance, social media management, research, data entry, and more. As the virtual assistance field grows more competitive, I want to differentiate myself by not just meeting client expectations, but exceeding them. This means proactively making suggestions, solving problems creatively, and providing added value beyond the basic scope of work. My goal is to become known as a responsive, diligent, and insightful virtual assistant that clients want to work with again and recommend to others.

My mission is to serve clients based on what they need. I strive to be an attentive listener who can understand each client's unique circumstances and objectives. Rather than taking a one-size-fits-all approach, I want to tailor my services and communication style to best match individual preferences. Building strong working relationships and a reputation for reliability are just as important to me as completing tasks efficiently. I aim to become a trusted partner to clients who know I have their best interests in mind. Whether a project is large or small, simple or complex, I want to provide caring and competent assistance that helps clients achieve their goals. This commitment to personalized service is central to my mission as a virtual assistant.

VIRTUAL/EXECUTIVE ASSISTANT

My advanced education in Business Administration with a concentration in Marketing Management equips me to handle all aspects of business operations and administrative tasks with efficiency and skill. I provide professional, polished support to take care of your business needs. I believe that my expertise and dedication make me an ideal Virtual Assistant for your organization.

SOCIAL MEDIA MANAGEMNT

My educational background equips me with a solid understanding of marketing principles, consumer behavior, and market research, which are all essential skills in managing social media platforms effectively. This knowledge will enable me to create engaging content, target the right audience, and analyze data to optimize your social media strategies. I will help your business drive brand awareness and recognition by consistently posting quality that represents your company’s voice and values.

gRAPHIC DESIGN

PHOTOGRAPHY/ EDITING

PRODUCT PHOTOGRAPHY

PHOTOGRAPHY/ EDITING

FASHION PHOTOGRAPHY

NATURE PHOTOGRAPHY

video EDITING

REELS/VLOG/SHORT FORM VIDEOS

ugc creator

As a UGC creator, it involves generating original content and sharing it through various online platforms. This requires creativity, knowledge of trending topics, and an understanding of what engages an audience. Before creating any piece of content, I conduct research to ensure I fully grasp the subject matter. I also study successful creators in my niche to get inspiration on presentation, formatting, and optimizing content for different platforms.

Let’s work together

63 9171592019

reyeslica1999@gmail.com